Frequently Asked Questions
Everything you need to know about our high-performance pet gear.
How do I determine the correct size for my pet?
We provide a detailed sizing chart on every product page. Please measure your pet's girth and length carefully as our performance wear is designed for a snug, supportive fit.
What is your return policy for Neoallypets products?
We offer a 30-day return policy for items in original, unworn condition with tags attached. Please ensure the product is free of pet hair before returning.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range from 10-21 days.
Are your materials safe and non-toxic for animals?
Absolutely. All Neoallypets products are crafted from breathable, medical-grade materials that are tested for durability and safety to ensure your pet's comfort.
Can I wash my pet's braces and apparel?
Yes, most of our items are hand-washable. We recommend using cold water and a mild detergent, then air drying to maintain the integrity of the performance fabrics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.